Chatbots are more than just simple applications to assist users through FAQs. Chatbots understand human problems with artificial intelligence & natural language processing. They guide customers to their solutions and Cognitive Automation Definition keep your support staff from getting cluttered with repetitive problems. Chatbot acts as a virtual assistant for your customer experience touchpoints. It creates a true win-win situation for businesses and customers. It is natural because it can take months of coding work when you plan to make…